Browse the FAQ to find quickly answers to your questions regarding your participation as an exhibitor to TRUSTECH. You can also contact us directly by email at [email protected].

Dates

  • What are the dates and times of the event?

    Access to the event for the public is from 03 to 04 December 2024 from 9:30 to 18:00 and on 05 December 2024 from 9:30 to 17:00.

    Access to the event  for exhibitors (when the show is open) is from 03 to 05 December 2024 from 8:30 to midnight.

Access Exhibitor Area

  • How do I access my customer / exhibitor area?

    You can access your exhibitor area here.

    Click on the "Log in" button, then enter the e-mail address associated with your registration and your password.

  • I've lost / forgotten my password for my exhibitor area. How can I get it back?

    Access codes to your exhibitor area will no longer be sent to you by e-mail.

    If you have lost or forgotten your password, simply enter your login details and click on "Forgotten password".

    A reset link will automatically be sent to you by e-mail, to the address of the exhibition manager.

    Don't forget to add the email address [email protected] to your address book.

  • I already took part in the show last year? Can I reuse my customer account (e-mail address + password) to register for the next edition?

    Your customer account is active from one year to the next.

    Simply go to the exhibitor area to register for the new edition using the login and password from the previous session.

    If you are attending several comexposium shows, your login and password are also the same.

Exhibitor Registration

  • What are the prerequisites for registering as an exhibitor?

    If one or more companies are sharing your stand, indicate the number of partners who will be present: "co-exhibitor pack".

    If you are responsible for a themed pavilion and are directly organising the participation of several exhibitors, indicate the number of companies that will be present in your pavilion: "Collective direct pack".

    If you wish to represent the products of other companies, please indicate the number of brands: "Represented company pack". They will appear on the list of exhibitors on the event website".

  • Who are my trade fair contacts for registration?
    You can contact the sales team for your registration.
  • Can several people exhibit on the same stand?

    Yes, to register a co-exhibitor or group exhibitor, the direct exhibitor or organiser must first order the corresponding item from the online shop.

    For example, for a co-exhibitor, the "Co-exhibitor Pack" item must be ordered. This order can be placed either when registering, or once the registration has been validated in the online shop in the customer/exhibitor area.

    Once the order has been placed, the exhibitor then fills in the information associated with this registration in his exhibitor space in the "Partners" tab, then "Declare my partners".

    Once this information has been entered, the exhibitor must wait for the Organiser to validate it so that the partner company can be included in the list of exhibitors on the website.

  • Can we choose our location?

    You can inform your sales representative of your preferred location, and they will do their utmost to accommodate you.

    Notification of your pitch will be sent to you as soon as the plan is ready. You need to have paid your deposit before a pitch can be allocated to you.

  • What documents do I need to register?

    You will be asked to provide a Kbis with all your contact details.

    Foreign company: Intracommunity VAT number or business certificate in order to be invoiced without VAT (VAT is still compulsory on badges, invitations and car parks).

  • What is the deadline for finalising your registration?
    You have until the day before the show opens on 02 December 2024 to register (subject to space availability).
  • Who can I contact once I've registered?
    Once you have registered for the show, your privileged contacts are the Customer Relations Managers: [email protected]
  • What methods of payment are accepted?

    You can pay by bank transfer, credit card or cheque (for France only).

    • Cash payments are accepted up to a limit of €1,000 per exhibitor.
    • Bank transfer:

    The bank details for making a bank transfer can be found directly on your invoice, and your order form is available if required directly in your customer area > Financial Area tab > Invoices & Payments.

    • Credit card:

    Payment by credit card is made directly in your customer area: Financial Area > Invoices & Payments tab.

     

    It must be made payable to:

    COMEXPOSIUM - TRUSTECH Event

    17 Quai du Président Paul Doumer

    92400 COURBEVOIE

    France

  • What are the insurance rules at the show?

My Stand and Equipment

  • What are the different stand options?

    We offer different types of stands. Contact our Sales team to find out more.

    You can also find details of our offers on the simulation tool.

  • Where can I find information about my stand?

    You can find the type of stand ordered in your exhibitor area, Financial Area tab > orders.

    For more details on your stand type, please refer to the exhibitor guide.

  • What colour will the carpet in the aisles be?
    The colour of the carpet depends on each edition; the colour of the carpet for the 2024 edition will be blue.
  • Where can I find the architectural regulations?
    You can find the architectural regulations in the exhibitor guide available on your online space.
  • I have a bare stand. Who can I send my plan to?
    If you have a bare stand, you must send your plan to the following address: [email protected].
  • I have an equipped stand. Who should I send my plan to?
    If you have an equipped stand, the service provider will contact you directly.
  • How can I order additional services?

    You can order services for your stand via the online shop (stand fitting, electricity, furniture, parking, flowers, audiovisual, etc.).

    You can pay by bank transfer, credit card or cheque (only for France).

    • Bank transfer:

    The bank details for making a bank transfer can be found directly on your invoice, your order form and, if required, directly in your customer area > Financial Area tab > Invoices & Payments.

    • Credit card:

    Payment by credit card is made directly in your customer area: Financial Area > Invoices & Payments tab.

    • Cheque:

    COMEXPOSIUM - TRUSTECH Event

    17 Quai du Président Paul Doumer

    92400 COURBEVOIE

    France

    (Please note: some additional cobra or naço stand design services must be ordered from creative designers).

  • What is the purpose of the forms in the exhibitor area?
    The forms are compulsory for all exhibitors to ensure the smooth running of the show and everyone's safety. You will find the Security Notice to fill in in the Participation tab.
  • I'm planning to have a machine running on my stand. What should I do?

    I fill in the online form Machine in operation (one form per machine) in the Exhibitor Guide.

    This form enables us to:

    • Assist you with the installation of your machine during the assembly period.
    • Give the necessary information to the safety officer who will check that your installation complies with the show's safety regulations.
    • Pass on information to visitors to the show, as part of a "machines in operation" tour specially created to encourage them to come to your stand and see your machine demonstrations.
  • Where can I find all the regulations, terms and conditions, etc.?

    You can download the various regulations here. They are also can be downloaded from your customer / exhibitor area, under "Practical information".

Badges

  • How many exhibitor badges am I entitled to?

    The quota of badges allocated to exhibitors is 6 badges / 12 m².

    Please note that for pavilions, the total quota includes that of co-exhibitors and it is therefore up to the organising exhibitor to allocate them.

  • How do I get my exhibitor badges?

    You can edit and download your exhibitor badges from your exhibitor area.

    Please note that you will need a unique email address for each badge you edit.

    Once created, you can download them individually or as a PDF file.

  • How can I personalise my exhibitor badges?
    You can personalise them in your exhibitor area under the tab and heading "Badges & Invitations > Exhibitor badges" or by clicking on the button in the "Home" tab.
  • How can I buy additional exhibitor badges?
    You can buy additional exhibitor badges in the Shop in your exhibitor area.
  • How do I order my service provider badges?

    You can order your supplier badges from your exhibitor area.

    There is no limited quota.

    Please note: supplier badges give access to the event only during the assembly and dismantling periods. Access will not be granted on days when the show is open.

Invitations

  • Am I entitled to invitations?
    Yes, invitation cards are included in your exhibitor pack. You can also send electronic invitations via your Exhibitor Area.
  • How can I receive visitor invitations?
    In your exhibitor area, in the "Communication" section, you will soon be able to access your invitations.
  • How do I use my e-invitations?
    In your exhibitor area, in the "Badges and Invitations" section, you can access your e-invitations and send them by e-mail to your customers.
  • How can I buy extra invitations?
    You can buy additional invitations in the Shop in your exhibitor area.

Communication / Catalogue

  • How do I register for the catalogue?

    You can register on the catalogue in your exhibitor area.

  • Where can I generate and download my personalised banner?
    You can create your own banners from your exhibitor area.
  • How can I order communication tools?

    To order communication tools, go to your exhibitor area, "Shop" tab.

    If you need more information, you can download the catalogue of communication tools from your exhibitor area.

  • Where can I submit my press kit?
    You can drop it off at the Press Club as soon as you arrive at the event.

Orders & Invoices

  • I haven't received my invoice. How can I get it back?

    You can find it in your exhibitor area Financial area > Invoices and payment.

    If you do not see it, it is because it has not yet been sent to you and will be as soon as possible by our invoicing department.

    If you are not paying, you will not have access to the invoices and we advise you to contact the company responsible for paying your participation directly.

    An e-mail will be sent to you to inform you of the availability of the invoice/credit note on their customer area.

    Invoices/credits are only sent by post.

  • How do I change / cancel my order?

    The exhibitor may delete or modify an order in "basket" status (the order has not yet been validated).

    Once the order has been validated by the exhibitor, it can no longer be deleted or modified.

    We invite you to make a request by e-mail: [email protected].

    Once the modification has been made in the back office, the exhibitor will receive an email confirming the modification.

    Cancellations / modifications are only possible up to a certain date.

    Once the service has been installed, it cannot be cancelled or modified.

  • Where can I view my ordered items?
    You can consult all your orders in your exhibitor area under the tab "Financial area > Orders and or > Items ordered".
  • Can someone else place orders for me?

    Exhibitors may create users, known as "participation contacts" in their Exhibitor Area, to whom they may delegate the right to place orders and complete forms (as desired).

    The user may place orders on behalf of the exhibitor.

    THE EXHIBITOR REMAINS THE DECISION-MAKER. HE WILL BE ABLE TO VALIDATE ORDERS PLACED OR REFUSE THEM. VALID ORDERS ARE INVOICED IN THE EXHIBITOR'S NAME. AN EMAIL IS SENT FOR EACH ACTION CARRIED OUT ON THE EXHIBITOR'S ACCOUNT.

    On the billing address, the person placing the order has the option of selecting the payer.

  • How can you delegate your orders to a stand designer, decorator or other service provider?
    • Go to the picto man
    • Click on My account
    • Click on the box My decorators
    • Click on the Add button
    • In the Company field, select a company or create a new one.
      • If selected, the form is automatically pre-filled
      • If creating a new company, fill in the fields
      • Click on the Next button
    • In the Stand designer contacts field, Select or Create a new one
    • Click on the Validate button


    Please note: all orders placed by the decorator will be invoiced directly to him.

    The exhibitor has no visibility of orders placed.

  • Where can I find the show's bank details?
    You will find the show's bank details at the bottom of your invoices and at the bottom of your order forms.
  • How is VAT recovered?
    For all information and procedures concerning a VAT refund claim, please contact our tax representative directly: TEVEA INTERNATIONAL [email protected].
  • Can I pay in several instalments?
    Provide a reminder of our payment terms and the various deadlines set out in our General Terms and Conditions.
  • Are items in the shop marked up?

    The shop has closed. It will be reopen soon.

    From the date of closure, items are marked up by 20%.

Assembly / Dismantling

  • What are the dates for assembly and dismantling?
    The dates and times for assembly and dismantling the show are available in your exhibitor area and in your exhibitor guide.
  • How do I order assembly/dismantling badges for my service providers and subcontractors?

    Assembly/dismantling badges for your service providers and subcontractors are not personal and will be available at the entrance to the halls from the start of assembly.

    They will be distributed by the security service set up by the organiser.

    They are not valid during the period when the exhibition is open to the public.

  • I have a logistical question. Who can I contact?

    If you have any logistical questions, please consult our exhibitor's guide.

    If it does not contain the answer to your question, please do not hesitate to contact our team by e-mail at the following address: [email protected]

  • I would like technical and logistical information
    All this information can be found in the exhibitor's technical guide, which you can download from your exhibitor area.

Access to the Exhibition Centre

  • What address should I send my equipment to?

    The address is as follows

    Parc des Expositions de Paris Expo Porte de Versailles – Salon TRUSTECH 2024

    Pavillon 5 - Stand n° (letter + number)

    1, place de la porte de Versailles – 75015 Paris– France

    ATTENTION, delivery and reception are carried out under the exhibitor's responsibility and in his presence on the stand. The  Parc des Expositions de Paris Expo Porte de Versailles  and the organiser cannot be held liable in any way whatsoever.

  • How can I get to the pavilions by vehicle?
    With a Logipass for the Viparis Parks.
  • Where can I park my car while the show is being set up?

    Parking is free during set-up and dismantling.

    Access to the exhibitors' car park is via the door D.

  • Where can I park during the show?

    To order a parking space, go to your customer/exhibitor area:

    • Parking spaces will be delivered after payment.
    • Tickets for light vehicles can be downloaded directly from your customer/exhibitor area after you have placed your order, while tickets for other parking spaces can be collected from the General Commissariat/exhibitor reception area during set-up.
  • I have a disability. How can I get parking as close as possible to the show?
    Contact the Customer Relations Officer: [email protected]

Accommodation

  • Can you recommend any hotels?

    Book your accommodation for TRUSTECH soon directly on the platform of our partner Bnetwork to benefit from attractive prices.

    The team at Bnetwork, the show's official hotel reservation centre, is on hand to help you in the run-up to the show, as well as during the event, by e-mail at [email protected] and by telephone on +33 (0)1 58 16 20 10 for any questions you may have about your reservation.

Miscellaneous

  • Where can I find the list of exhibitors?
    The list of registered exhibitors will be available on the show's website.
  • I'm an exhibitor and I need a visa, what do I do?

    Formalities for entering France

    As a general rule, a visa is required for all foreign nationals, but specific provisions apply in the following cases:

    European nationals* may travel and stay freely in France for 3 months. Nationals of a Member State of the European Economic Area (EEA)** or Switzerland are not required to have an entry and residence visa, regardless of the length of their stay.

    *Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

    **Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

    The visa must be applied for before departure at the French embassy or consulate responsible for the applicant's country of residence. For stays of less than 3 months, the visa to be applied for is a "short-stay" visa (type C). This visa is common to all countries in the Schengen area.

    Visit the Service Public website for more information on how to enter France.

    Letter of invitation

    TRUSTECH can provide you with a letter of invitation to present to the French Consulate or Embassy in your country. The French Embassy or Consulate is the sole decision-maker in obtaining your visa and is your sole contact for any further questions.

    To obtain your letter of invitation :

    • For exhibitors: Go to your exhibitor badge area.
    • For visitors: Go to your personal space once your registration has been validated by the organiser.
  • How do I go about organising a cocktail party on my stand?
    If you would like a cocktail on your stand, please send your request to the following e-mail address: [email protected]
  • I need hosts and hostesses on my stand

    Contact the referenced partner from your online space.

  • I want to play music on my stand. Is this allowed?
    You need to contact SACEM, depending on the venue, and find out what the authorised decibel level is.
  • Can I bring my dog?
    Animals are not allowed in the lounges, with the exception of guide dogs.
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